Interactive Chatbot
Measure customer satisfaction, engage and communicate with your customers, effectively.
Data Collection Made Simple
Comprehensive
Fast and simple communication between organizations and their customers, anytime and anywhere, from any device, and at any stage of the customer journey.
Personalized
Smart customer profiling and complete personalization dramatically increase and improve conversions between organizations and their customers.
Action-driven
Enhanced interactivity enables real-time response to customer needs, greatly improving the service that organizations provide while driving customers to mutually beneficial actions.
Enabling Communication to
Promote Business Growth
Customized conversation scripts
Fully customized and phrased according to the relevant touchpoints
Varied data inputs
Various replies, download and upload of attachments, including media, multichannel sharing, free text, numbers, email, OTP (One Time Password), and more
Analysis and response
Real-time and scheduled reports and notifications, dashboards, and more
Embed media during chats
Videos, docs, animated gifs, emojis
Embedding 3rd party solutions
Scheduling, payment, GPS, and more
Customized UI
Fully customized according to customer brand book
Discover Success: Explore Our Inspiring Customer Stories
Accelerating Processes
A 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers.
Measuring Satisfaction
A 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers.
Customer Relationship
The extensiveness of collected feedback allows for a big picture view of service quality across all stores. In fact, many of the network customers have mentioned the service as an essential parameter for high satisfaction.
