Comprehensive Omnichannel
Engage with customers on all platforms, manage all communication channels in one place, get a broader picture, prioritize, and control all communications to provide exceptional service.
Maintain Control Even When They’re All Talking at Once
Our comprehensive omnichannel solution enables organizations to meet their customers anywhere, at any time, from any device, and at any stage of the customer journey, while maintaining full control.
Managed
Our comprehensive omnichannel solution enables organizations to meet their customers anywhere, at any time, from any device, and at any stage of the customer journey, while maintaining full control.
Controlled
Visibility and control of cross-platform customer engagements through a simple, user-friendly interface that enables contact centers to arrange and prioritize incoming communication.
Efficient
Encouraged communication based on pre-defined business rules that support automated handling, greatly improving service level, while reducing contact center workload and operational costs.
Enabling Communication to
Promote Business Growth
Direct communication channels
Smart queue management
Smart ticket handling
Escalation modules
Shifting communication
Analysis and reports
Discover Success: Explore Our Inspiring Customer Stories
Communication Transformation
Over 40% of the customers using the omni-channel solution instead of calling the call center.
49% of the promoters go to recommend on Google which has an amazing score of 4.8 from almost 1500 reviews.
Measuring Satisfaction
A 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers.
Digital Transformation
The digital transposition undertaken by Kali for the onboarding process, drastically cut handle time of new policies, achieving a 93% questionnaire completion rate without the need for nagging reminders.
