Customer Experience Marketing
Earn more from every customer by unleashing their marketing potential.
CX Marketing lets you maximize earnings from past, present, and future customers.
Earn more from every customer
- Increase referrals
- Manage promotions
- Personalize campaigns
- Real-time detection
- Smart DTA )Drive to Action)
- Improve retention and reduce churn rates
- Boost upselling and cross selling
- Monitor, identify and take swift action, in real time
- Campaigns that offer incentives
- Re-engage on the basis of new products, services or promotion
The Proof is in our Customers Numbers
49%
72%
76%
63%
followed through on the action drived to
57%
opted in to receive additional offers
90%
of happy customers registered to receive email marketing
The Technology Behind the Experience
Interactive Chatbot
Collect, verify, and act on data, to drive sales.
We don’t need to tell you, but there really is so much you can do with clean data. The marketing opportunities are endless (loyalty programs, personalized coupons and more) and best of all you get to hear what they have to say, so you can leverage the good and learn from the bad.
Branded Web Application
Our web application helps you communicate the right information, to the right customer, at the right time – because knowing isn’t enough, the information needs to be shared. Create communication channels that make your customer feel like you are speaking directly to them. And only to them.
Share the knowledge and insights that will strengthen your relationships and improve brand loyalty.
Comprehensive Omnichannel
Your customers are everywhere – on Facebook, WhatsApp, live chats, and so much more – and if you want to engage them, you need to be there, too. Our omnichannel tool unifies all customer communication across platforms, enabling organizations to manage the entire communication range from one central place. And the benefits extend even wider than the channels themselves. Omnichannel provides a simple, unified display, facilitating better control of customer experiences, and enabling contact centers to arrange and prioritize incoming communications in order to provide better service and increase customer satisfaction.
Insightful Dashboard
A smart exchange of information is critical for good communication, but it’s not enough. If you don’t analyze and understand the opportunities and challenges raised by your customer, you can’t leverage them to promote growth. Our live dashboard enables organizations to view a real-time snapshot of their performance, and act according to precise insights. Simple and intuitive, the dashboard uses graphs and data visualization to display tailored reports, funnels, customer data tracking, insights, and more.
Discover Success: Explore Our Inspiring Customer Stories
Coupon Redemption and Churn Increase
A constant improvement in satisfaction in the Lis Division. In addition, the hospital received an elite rating on Google thanks to the system’s routing of reviews there – with a score of 4.6 based on about 250 reviews.
Coupon Redemption and Churn Increase
a 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers.
Opting in for Additional Services
With high engagement rates, 63% of those who completed the communication also followed through on the action asked of them.
57% opted in to receive additional offers
