Feedback Based Actions
Grow your business by understanding and addressing your customers’ true desires.
The Technology Behind the Voice
Interactive Chatbot
Customers, and people in general, have little time and even less patience. That’s why our chatbot is to the point, relevant, short, fun, easy to use, and personalized (with personal info, language, channel, timing, etc.). But the chatbot’s most prominent feature is its interactivity, which enables organizations to act on the information they receive from customers in real time, as it is provided. This service level has helped many of our customers improve the service they provide their customer, instantly.
Comprehensive Omnichannel
Your customers are everywhere – on Facebook, WhatsApp, live chats, and so much more – and if you want to engage them, you need to be there, too. Our omnichannel tool unifies all customer communication across platforms, enabling organizations to manage the entire communication range from one central place. And the benefits extend even wider than the channels themselves. Omnichannel provides a simple, unified display, facilitating better control of customer experiences, and enabling contact centers to arrange and prioritize incoming communications in order to provide better service and increase customer satisfaction.
Insightful Dashboard
A smart exchange of information is critical for good communication, but it’s not enough. If you don’t analyze and understand the opportunities and challenges raised by your customer, you can’t leverage them to promote growth. Our live dashboard enables organizations to view a real-time snapshot of their performance, and act according to precise insights. Simple and intuitive, the dashboard uses graphs and data visualization to display tailored reports, funnels, customer data tracking, insights, and more.
Discover Success: Explore Our Inspiring Customer Stories
the Mission to Provide Impeccable Service
52% of the customers began the process, and 93% of those completed it entirely
63% of those who completed the communication also followed through on the action asked of them
57% opted in to receive additional offers
Measuring Satisfaction
A 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers.
Accelerating Processes
Following the effective handling of repeated complaints and responding to customer feedback, customer satisfaction and loyalty levels have increased to above the industry benchmark.
