Patient Engagement

Support patients through the stressful moments before, during and after a medical procedure. Dispel their worries by providing all the information they need, when and where they need it.

Treating communication, in order to better treat patients

When it comes to medical treatment, we’re all a bit on edge. But when it’s your customers we’re talking about, edgy often sets the tone for complex communications.


Meet patient expectations and walk them through their medical journey with more confidence, while efficiently monitoring, managing, and engaging them exactly when needed, at scale.

A Vast Range of Health Organizations
Engaging Patients with Howazit

Accompanying PSPs

Helping pharma companies to onboard patients to PSPs, distribute information, raise awareness, and ensure adherence.

  • Chatbots are used to communicate with patients and get their consent and information, as well as to distribute information like videos and more.
  • Analytic dashboards and reports are used to monitor and analyze the data.
  • Live chats over the website and omnichannel communication are used to stay in touch with patients.

ER Digital Companion

Each patient that registers with reception receives regular progress reports, an outline of next steps, and text messages linking to a personalized website updated in real time.

  • The web application is used to show constant updates on the patient’s status and well as additional hospital information.
  • Chatbots are used to measure patient satisfaction post release.
  • Analytic dashboards and reports are used to monitor and analyze the data.

Measuring Patient Experience

After discharge, each patient receives a personalized feedback request. Satisfied patients are asked to provide a recommendation; unhappy patients are approached in real-time so their negative experience can be moderated.

  • Chatbots are used to measure patient satisfaction.
  • Analytic dashboards and reports are used to monitor and analyze the data.

Personalized Data During In-Hospital Stay

After check-in, each patient receives a link to a custom web application with personalized content, schedules, meals, visit times, etc. During their stay, patients are asked to provide ongoing feedback to ensure they have an optimal experience.

  • The web application is used to show personalized content, schedules, meals, visit times, as well as additional hospital information, etc.
  • Chatbots are used to measure the patient’s satisfaction.
  • Analytic dashboards and reports are used to monitor and analyze the data.

Patient Reminders

Pre-appointment, patients receive a message showing relevant information, waiting times, parking, etc. At this stage, it’s also possible to collect more patient data – fill in medical questionnaires and provide allergy information.

  • Chatbots are used to send reminders to patients and collect information.
  • Analytic dashboards and reports are used to monitor and analyze the data.

Chronic Conditions Bot

A ‘bot’ for chronic patients allows a patient who is feeling unwell post-discharge to chat with a live representative, receive aid with medical protocols, and transfer to a live chat with a physician call center for additional assistance.

  • Chatbots are used to collect information from patients.
  • Analytic dashboards and reports are used to monitor and analyze the data.

The Technology Behind the Engagement

Interactive Chatbot

Patients, and people in general, have little time and even less patience. That’s why our chatbot is to the point, relevant, short, fun, easy to use, and personalized (with personal info, language, channel, timing, etc.). But the chatbot’s most prominent feature is its interactivity, which enables organizations to act on the information they receive from guests in real time, as it is provided. This service level has helped many of our patients improve the service they provide their customer, instantly.

Branded Web Application

Our web application helps you communicate the right information, to the right patient, at the right time – because knowing isn’t enough, the information needs to be shared. Create communication channels that make your patients feel like you are speaking directly to them. And only to them.
Share the knowledge and insights that will strengthen your relationships and improve brand loyalty.

Insightful Dashboard

A smart exchange of information is critical for good communication, but it’s not enough. If you don’t analyze and understand the opportunities and challenges raised by your patients, you can’t leverage them to promote growth. Our live dashboard enables organizations to view a real-time snapshot of their performance, and act according to precise insights. Simple and intuitive, the dashboard uses graphs and data visualization to display tailored reports, funnels, patient data tracking, insights, and more.

Discover Success: Explore Our Inspiring Customer Stories​​

Satisfaction and Online Reputation​

A constant improvement in satisfaction in the Lis Division. In addition, the hospital received an elite rating on Google thanks to the system’s routing of reviews there – with a score of 4.6 based on about 250 reviews.

 

the Mission to Provide Impeccable Service

The company enjoys a very high response rate of 30% and a90% of satisfied customers.  . Still, they were able to achieve a further increase in satisfaction , thanks to continuous focus on their high standards of both product and service.

Measuring Satisfactiom

 a 50% drop in complaint calls and 18% increase in redemption of the coupon in future orders. 56% of the dissatisfied customers who underwent the service recovery process became returning customers. 

Your customers have a lot to say.
Are you ready to listen?