Branded Web Application
Provide the right information at the right time, manage communication with customers, help them through their customer journey, and create upsell and cross sell opportunities.
Anticipate Customer Needs to Improve Communication
Our fully branded web application enables organizations to meet their customers throughout their journey, providing the information they need at every touchpoint, while promoting additional products and services.
Dynamic
Simple access to all the information customers need to best interact with organizations, including product information, FAQ, time, dates and locations, and so much more.
Managed
Comprehensive management of the customer’s journey through clear explanations, instructions, and information shared and collected.
Action-driven
Enabling Communication to
Promote Business Growth
Personalized communication
Personal info, relevant language, tone, channel, timing, etc.
Embedded tools
Chatbot, link to external chatbot, marketplace for upsell and cross sell, marketing material platform
Analysis and response
Real-time and scheduled reports and notifications, dashboards, and more
Embed media
Videos, docs, animated gifs, emojis
Embedding 3rd party solutions
Scheduling, payment, GPS, and more
Customized UI
Fully customized according to customer brand book
Discover Success: Explore Our Inspiring Customer Stories
Communication Transformation
Over 40% of the customers using the omni-channel solution instead of calling the call center.
49% of the promoters go to recommend on Google which has an amazing score of 4.8 from almost 1500 reviews.
Digital Transformation
The digital transposition undertaken by Kali for the onboarding process, drastically cut handle time of new policies, achieving a 93% questionnaire completion rate without the need for nagging reminders.
Impeccable Service
52% of the customers began the process, and 93% of those completed it entirely
63% of those who completed the communication also followed through on the action asked of them
57% opted in to receive additional offers
