Branded Web Application
Provide the right information at the right time, manage communication with customers, help them through their customer journey, and create upsell and cross sell opportunities.
Anticipate Customer Needs to Improve Communication
Our fully branded web application enables organizations to meet their customers throughout their journey, providing the information they need at every touchpoint, while promoting additional products and services.
Simple access to all the information customers need to best interact with organizations, including product information, FAQ, time, dates and locations, and so much more.
Comprehensive management of the customer’s journey through clear explanations, instructions, and information shared and collected.
Enabling Communication to
Promote Business Growth
Discover Success: Explore Our Inspiring Customer Stories
Over 40% of the customers using the omni-channel solution instead of calling the call center.
49% of the promoters go to recommend on Google which has an amazing score of 4.8 from almost 1500 reviews.
The digital transposition undertaken by Kali for the onboarding process, drastically cut handle time of new policies, achieving a 93% questionnaire completion rate without the need for nagging reminders.
52% of the customers began the process, and 93% of those completed it entirely
63% of those who completed the communication also followed through on the action asked of them
57% opted in to receive additional offers