In today’s highly competitive business environment, companies are constantly searching for creative ways to stand out and improve the customer experience. The use of artificial intelligence (AI) can greatly improve the personalization of customer experience.

As we close out the year and enter a new one, it’s a great opportunity to look ahead and review the Customer Experience (CX) trends to expect in 2023.

The VIP celebrity superstar of smart customer experience is undoubtedly the Net Promoter Score (NPS) index. Designed to measure customer loyalty, it is based on one single question: “How likely are you to recommend our business to your friends?”

At Howazit, we don’t claim to have invented the concept of communicating with your customers to better their experience and ultimately your brand – that’s been around since the dawn of time. What we have done is to refine the process, making it much more adaptable and elastic. As a result, Howazit has evolved far past its simpler ancestors.

Today, the hot trend in HR is Employee Experience (EX), which evolved, as you may have guessed, following the rise of CX. So, what exactly is EX?

Sometimes, a proxy just won’t cut it. The jury may still be out as to whether name-brand Coke is indeed better than a generic can of Soda Pop… but when it comes to customer communications, Howazit is far above and beyond runner-up alternatives like Typeform.

Service providers live by the mantra that, “The customer is always right.” It’s cliché but true – so it makes sense that more and more businesses today are putting the customer front and center. Yet, no matter how hard you try, the reality is that you can’t make 100% of the people happy 100% of the time.

For businessד compliments come in the form of good reviews. A good review benefits growth and revenue. It decreases customer churn and increases retention.

Chatbots, Data Cleansing, and the Art of Customer Experience

How we used Howazit for Howazit to get the best results?

Why Will 2022 Be All About CX Marketing?