Howazit for Howazit
Company
Howazit is a customer engagement platform. We help organizations of all types, sizes, and industries meet customer expectations and walk them through their journey, by enabling simple and, most importantly, relevant communication. Our solutions enable them to interact with customers at relevant touchpoints, measure their customer experience, and act accordingly in a personal, tailored manner.
Industry
SaaS
Challenge
Engaging customers in the new rebranding process and collecting testimonials
Solution
Sending customers meaningful communication
Results
53% of customers completed the questionnaire, and 90% of them registered for the newsletter.
Challenge
Some of the goals we hoped to achieve:
- Understand what value our customers see in Howazit
- Collect testimonials for the website
- Gather insights and feedback from our customers, like features they would want added to the platform
- Promote and increase registration for the newsletter
- Inform customers of the new WhatsApp channel used by Howazit
Solution
While examining different solutions, we understood there is no better way to engage our customers than our very own. We saw all these matters could be handled in one communication with the customer using a short, interactive, personalized chatbot.
Results
53%
90%
1/3
Of customer leavinga testimonial
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