Measuring Customer Experience
After a purchase or delivery, the chatbot interacts with the customer and makes a personalized request for feedback. Satisfied customers are sent a coupon or asked to provide a recommendation; unhappy customers are approached in real-time.
Personalized Data Web Application
After purchase, each customer receives a link to a custom web application with personalized content, product information, order tracking, and more.
Service or Product Tracker in Real-Time
Each customer receives a link to a custom web application with a tracker displaying status as well as an outline of next steps, updated in real time.
Lead Nurture
The chatbot interacts with the potential customer, collects and provides more relevant information for the sales process, and enables scheduling a call with a sales rep.
Data Cleansing
The chatbot interacts with the customer, collects relevant information, and verifies existing information.
Forms Filling
The chatbot interacts with the customer based on the form fields – using various keyboards along with an option to attach supporting documents and sign the form.
Raising Awareness and Updates
Using various keyboards, the chatbot asks the customer several questions which can be used to raise awareness of specific issues or provide updates and news.
Engagements That Work for You
An interactive chatbot that helps you engage with your customers, collect information, provide excellent service, and convert positive experiences into outstanding reviews.
A fully tailored and branded web application that helps you to provide customers with the personalized information they need to best engage with your business.
An omnichannel communications tool that combines all customer engagements, across all platforms, (Facebook messenger, WhatsApp, website and more), in one place.
A simple and intuitive back-office dashboard that helps you keep on top of your business communications, including reports, funnels, graphs, data visualization, customer data tracking, insights and more.
Turning Touchpoints into Opportunities
Achieve your goals with tools and best practices that support your precise business case
Voice of the Customer
Know what they are truly thinking, when they need service, and when they are on the verge of ending it.
Lead Nurture
Turn leads into customers and ensure first-timers stick around, through proactive engagement.
CX Marketing
Raise awareness of products and services, and encourage customers to take the next step, through personalized, effective communication.
Business Automation
Introduce automation and digitization to simplify labor-intensive customer-facing procedures, by implementing robotic process automations.
