The Art of Customer Insight: Tactical Approaches for Feedback Excellence in eCommerce
In the dynamic landscape of business, the significance of customer
Collect feedback from your customers, measure their experience and utilize this data to make strategic decisions. Enhance customer satisfaction and your business’s bottom line.
Howazit is running hundreds of customer experience programs worldwide for SMB to large enterprises organizations in various industries.
Our proprietary bot technology allows collecting inputs from consumers while balancing between user experience and the need to collect data.
Measuring customer satisfaction and loyalty will help us understand how we can increase the value to the customers and the business's bottom line.
use of SaaS as part of the customer strategy can greatly improve the customers experience while increasing operation costs.
Have short and to-the-point engagement with your end customers, leveraging real time feedback to provide a suitable response, navigating them towards a desired action.
Direct happy customers to a Smart DTA (Drive To Action), such as leaving a review, sharing social media posts or viral marketing, raising awareness of additional products and services (upselling and cross-selling).
Encourage unsatisfied customers to share their experience, analyze the severity in real time and select the appropriate Service Recovery DTA (Drive To Action) to use in response.
Less inbound complaints calls
increase in
returning customers
Increase in coupon redemption
In the dynamic landscape of business, the significance of customer
Customer experience is crucial in the fashion e-commerce industry for
Customer Loyalty in Today’s Dynamic Retail Landscape In the ever-evolving
