Leverage Every Survey with Feedback-Based Actions
Collect customer feedback at relevant touchpoints and measure customer experience, including metrics like NPS, CSAT and CES. Take smart actions based on collected feedback to improve customer experience and business performance.
Feedback Collection, Made Easy
Howazit chatbot enables short and to the point engagement with end customers. The adaptive bot navigates the end customers to the desired action based on the response it collects in real-time.
Happy customers are encouraged to Smart DTA (Drive To Action) such as rating on review sites, sharing their experience on social media, arising awareness for additional products and services (upsells and cross sales), viral marketing and more.
Not satisfied customers will be encouraged to share what was the issue they were experiencing and analyzing it in real-time to understand the severity and what Service Recovery DTA should be used. The service recovery DTA can be fully automated and/or manual based on each organization SLA.
A simple and intuitive back-office dashboard that helps you keep on top of your business communications, including reports, funnels, graphs, data visualization, customer data tracking, insights and more.
Why Howazit
Achieve your goals with tools and best practices that support your precise business case
Experience
Howazit is running hundreds of customer experience programs worldwide for SMB to large enterprises organizations in various industries. The platform was built with extreme customization capabilities to fulfill all necessary needs to manage a robust and comprehensive CX programs.
Technology
Our proprietary bot technology allows collecting inputs from consumers while perfectly balancing between top user experience (engagements that are simple, easy to use, user friendly, quick, and even fun) and the need to collect as much relevant data as possible. Howazit smart business logic engine enables advance customizations capabilities through the entire customer journey.
Big Picture
Measuring customer satisfaction and loyalty (using NPS, CSAT ans CES) is very important, but we believe that we should monitor and manage anomaly behaviors such as churn customers, not satisfied customers treatment etc.By understanding the big picture, we can find more accurately where the business is at its best and where it should improve. This eventually will help us to understand how we can increase the value to the end customer and translate it to the bottom line.
Brands Growing with Howazit
“. Thanks to working with Howazit, we are enabled to resolve many of our customer complaints quickly and efficiently.”
Lilach Flato, Director of marketing and customer experience
“Howazit has reinforced the language of our service experience, prompting the industry to work and fight on behalf of the customer."
Richard Grundelwald, Director of Customer Service and Experience
“For me, Howazit is a combination of professionalism, innovation, and service."
Amir Haroush, VP of Technology
“We can say with a lot of confidence that the significant growth in reviews on our google business page is 100% thanks to Howazit!”.
Lihi Bavli, CMO
Integrations
Our platform is pre-integrated with most existing infrastructures and has a killer
API for simple integration with any system you are using.
Security as a priority
ISO 27001 Certification
GDPR approved
Cloud data encrypted
