Engage with customers on all platforms, manage all communication channels in one place, get a broader picture, prioritize, and control all communications to provide exceptional service.
Maintain control even when they’re all talking at once
Unification of customer engagements from the various channels, including Facebook messenger, WhatsApp, website, and more, all managed under one central platform.
Visibility and control of cross-platform customer engagements through a simple, user-friendly interface that enables contact centers to arrange and prioritize incoming communication.
Encouraged communication based on pre-defined business rules that support automated handling, greatly improving service level, while reducing contact center workload and operational costs.
Enabling communication to promote business growth
Effective engagement with customers serves various use cases, including:
- Lead nurture and validation
- Loyalty program registration
- Customer profiling
- Video and marketing materials distribution
- Service recovery
- Purchase updates
- Service sign-up
- Customer profiling and identification
- Team management
- Documents distribution
- Scheduling meetings and deliveries